FidelyX | Connect. Learn. Reward. Retain

Loyalty Strategy

Identify, target and track your most loyal customers revealing where, when and why they shop.

Acquisition

Connect with Customers: Attract new customers to your brand or product by promoting incentives through a range of digital marketing channels.

CRM

Develop Relationship: Develop new customer relationships and build on existing ones by providing compelling, tailored content that engages the right prospect at the right time.

Loyalty

Rewarding Customer Loyalty: Deliver highly-tailored rewards through personalisation and a single customer view, driving customer loyalty across all your sales channels at your chosen scale.

Advocacy

Rewarding Customers for Advocacy: Your loyal customers are your greatest asset for winning new customers and fostering loyalty. Motivate & reward top tier by creating and running a tailored, intelligent and successful referral program.

What Your Customer Want

75%

of customers are not happy to receive generic promotions

59%

of millennials say it is important for a loyalty scheme to have a digital option

63%

of consumers want to receive promotions via digital channels

What We Do

In short, we help your organization identify and act on opportunities gleaned from data insights – by ‘seizing the data’. We then propose a complete retention & engagement strategy that organizes all your data in a way that sheds light on how your customers behave and how best to engage with them.